1 About this Security and Privacy Statement
This website is owned and operated by or on behalf of A Lavish Affair ABN 89 164 532 209 and includes all web pages under the domain name “alavishaffair.com” and “alavishaffair.com.au” and any other A LAVISH AFFAIR-branded web pages which include an authorised link to this Security and Privacy Statement (the “A LAVISH AFFAIR Website”).
This Security and Privacy Statement explains our policy for handling personal information which you may provide to us as you access and interact with the A LAVISH AFFAIR Website. This Statement should be read in conjunction with:
As the A LAVISH AFFAIR Website develops and as technology evolves, A LAVISH AFFAIR will continue to strive to provide you with better services. A LAVISH AFFAIR encourages you to review the A LAVISH AFFAIR Security and Privacy Statement periodically as it may be updated from time to time.
In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions which apply to certain parts of the A LAVISH AFFAIR Website. You should review such additional provisions where applicable and accessible via the A LAVISH AFFAIR Website.
2 Your Security and Privacy
A LAVISH AFFAIR understands and appreciates that you, as an A LAVISH AFFAIR Website visitor, are concerned about your security, privacy and the confidentiality of information we may gain about you online. We at A LAVISH AFFAIR have always prided ourselves on playing a proactive role in the development of quality, best practice privacy policies for both our customer base and for individuals who provide us with information in relation to employment with A LAVISH AFFAIR.
Since the introduction of the A LAVISH AFFAIR Customer Charter in 2003, a group of its key promises have dealt with the privacy, access to, and right of correction of, customers’ personal information. . A LAVISH AFFAIR’s induction and ongoing employee programs, such as Charter Training encompass training in privacy policies and procedures. Every effort is made to ensure that our employees are aware of our policies regarding privacy.
Two of the four personal information promises in the current Charter are that:
- We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.
- We will not give your personal information to any other organisation for their marketing purposes.
In addition, when purchasing from A Lavish Affair your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
Whilst these promises apply to the A LAVISH AFFAIR Website with the same force as they do to all other A LAVISH AFFAIR activities, we have taken specific measures to respect your privacy and the security of any personal information you may provide to us while visiting the A LAVISH AFFAIR Website.
3 Emailing A LAVISH AFFAIR
Unless otherwise stated, when you send us an email, the contents of your email and your email address is retained by A LAVISH AFFAIR for only as long as it takes to respond to your inquiry unless you provide us with your permission to retain that information or where we believe there is a legal reason to retain the information for a longer period.
4 Information collected and how we use it
4.1 General information
The information which we will collect about you will depend on how you use the A LAVISH AFFAIR Website.
If you visit the A LAVISH AFFAIR Website to read, browse or download information, our computer system will record information such as the date and time of your visit to the A LAVISH AFFAIR Website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.
The A LAVISH AFFAIR Website also uses the services of Red Sheriff to monitor website use. Red Sheriff does not collect any personal information while you use the A LAVISH AFFAIR Website and the reports it provides to A LAVISH AFFAIR are of aggregated information only. These reports help A LAVISH AFFAIR to maintain, administer and improve the A LAVISH AFFAIR Website.
The A LAVISH AFFAIR Website may offer interactive facilities including wedding planning venue guides. If you use any interactive features, we may capture any personal information which you may enter when using these tools.The A LAVISH AFFAIR Website may offer competitions or promotions, for example the A LAVISH AFFAIR Lucky promotion. When you submit an entry in such a competition, A LAVISH AFFAIR will print out your application form and record contact details in our system. A LAVISH AFFAIR may use this information to contact you at a future time. This information is purged from our mainframe system on a regular basis.
Where practical we collect your personal information directly from you. We may collect personal information about you when you deal with us by telephone, letter, email, or visit the A LAVISH AFFAIR Website.
4.2 A LAVISH AFFAIR recruitment
As part of our recruitment process, we will gather information on your background, including personal information that you include on your application or resume, such as your name, mailing address, telephone number, email address, career history, details of any competency tests or other information relating to your career.
In some circumstances, we may also collect sensitive information about you such as information about your membership of a professional or trade association or trade union; security clearance or any criminal record(s) or charges you may have had filed against you. When we need to collect this type of information, we will obtain your consent.
There may be occasions when we obtain personal information about you from a third party; for example, when receiving the results of a psychological or competency test or assessment centre results. When we need to collect this type of information, we will obtain your consent prior to you taking part in the exercise.
In relation to the collection of personal information regarding references, we will not approach any referees without your specific permission or knowledge.Please be aware, if you do not provide A LAVISH AFFAIR with the information we require, we may be limited in our ability to consider you for employment.
We will only use your personal information collected in relation to recruitment for the primary purpose of employment with A LAVISH AFFAIR.
Should A LAVISH AFFAIR engage/employ third party contractors or vendors to perform recruitment services for us, which involves handling your personal information we will take reasonable steps to prohibit these parties from using your personal information except for the purposes for which it was supplied.
4.3 Third Party Sites
The A LAVISH AFFAIR Website may contain links to websites which are owned or operated by third parties independent of A LAVISH AFFAIR (“Third Party Websites”). Third Party Websites should contain their own privacy statements and, should you choose to access those Third Party Websites, they are responsible for informing you about their security and privacy practices.
5 Making an online payment to A LAVISH AFFAIR
When you make a payment on our Website using your credit card, your credit card number is passed in a secure manner between the A LAVISH AFFAIR Website and third party payment providers, such as the issuer of your credit card, our payment gateway and our bank. To keep your personal information safe, we use 128bit SSL technology.
A “cookie” is a small text file placed on your computer by our web server. A cookie can later be retrieved by the A LAVISH AFFAIR Website servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. Cookies do not alter the operation of your computer in any way.
7 Use and disclosure of information
We collect personal information for the purposes of communicating with our customers, setting premiums appropriately, investigating and paying claims, providing products and services that meet our customers’ needs and compiling statistics. We may also use or disclose personal information we collect in relation to the A LAVISH AFFAIR Website or visitors to the A LAVISH AFFAIR Website:
- in accordance with this Security and Privacy Statement;
- where you have consented to the use or disclosure;
- for purposes related to A LAVISH AFFAIR’s research (including market research), planning, service development, security, testing and risk management (Note: we will not disclose your personal information to external market research companies without further basis under this Security and Privacy Statement, e.g. your consent);
- for purposes connected with the operation, administration, development or enhancement of the A LAVISH AFFAIR Website;
- where a third party acquires, or considers acquiring, an interest in A LAVISH AFFAIR;
- where A LAVISH AFFAIR is authorised, required or permitted by law to use or disclose the information.
We may provide personal information we collect through the A LAVISH AFFAIR Website to third parties. The types of third parties to whom we would usually disclose that personal information may include:
- our service providers who assist us in providing the A LAVISH AFFAIR Website and our products and services (for example internet and technology service providers, mail houses, call centres, credit card and payment providers, and delivery companies); or
- wedding reference service providers.
If you have any queries about privacy, or if you wish to request access to any personal information which we hold about you please contact:Ebusiness Operations ManagerA LAVISH AFFAIR ebusinessPO BOX 12712 A’Beckett Street Melbourne 8006Phone: 1300 76 77 10info@alavish affair.com.au
Prior to releasing this information, A LAVISH AFFAIR may require a written request or proof of identity.We respect your rights to review this information, and we will endeavour to provide information within a reasonable time, however, we are entitled to charge you a reasonable fee for access to this information.
For information about how to obtain copies of documents such as policy information and claims documents, please see our brochure “A LAVISH AFFAIR and Your Personal Information”.
9 Acceptance and changes to Security and Privacy Statement
This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for the A LAVISH AFFAIR Website published on the A LAVISH AFFAIR Website to date. A LAVISH AFFAIR may at any time vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on the A LAVISH AFFAIR Website.
A LAVISH AFFAIR is under no obligation to specifically notify you of any variation to the Security and Privacy Statement. You accept that by your use of the A LAVISH AFFAIR Website after any variation, A LAVISH AFFAIR has provided you with sufficient notice of the variation and you are taken to have accepted the new Security and Privacy Statement.